The mission of Sagu Ltda. is to offer your target market products, supplies and quality services, which will be delivered to its customers in an efficient and timely manner to meet fully their needs and expectations. Direct its efforts within a framework of management that is aligned with the spirit of continual improvement and believe that the success of its customers and suppliers is their own.
We decided to support our mission through the following objectives:
- Become a strategic partner of its clients and suppliers to those companies it represents.
- Promote the development of skills, skills of their employees to put in the service of the organization and maintain a harmonious and pleasant work environment that generates proactive and team work.
- Improve their logistics to meet the expectations and deadlines required by customers.
- Ensuring the quality of the products we deliver to its customers through its own quality assurance systems to ensure continuous improvement.
- Comply with the legal framework governing their activities.
Trade and International Advisory Sagu Ltda. was born in 1998, following the departure of Chile in the Latin American branch of Fisher Scientific, American company, world leader in providing products for the laboratory. Its origin was to organize a local company responsible for maintaining and protect the interests of the company within the country.Sagu Ltda. is a local capital company that provides its clients with knowledge, efficiency, innovation and tailored solutions in the areas of equipment, tools, furniture, chemicals, consumables and engineering services for analytical laboratories.
Sagu Ltda. sells products primarily from Fisher Scientific and other manufacturers and distributors, domestic and foreign.
Since 2005, Sagu Ltda. has ISO 9001:2000 certification, which guarantees its customers continuous improvement of processes and ongoing training and qualification of its staff.
Sagu Ltda. covers the entire territory of Chile, serving a wide range of clients, from quality control laboratories and research and development in industry, laboratories to universities and research centers. Our sales representatives are constantly visiting the most important laboratories, keeping them informed about new products and applications.Our engineering division is responsible for developing and implementing construction projects and laboratory furniture and installation of laminar flow hoods and exhaust gas
Our customer service department is the center of our organization. By phone, fax or e-mail, our representatives serving customers, preparing quotations, processing orders and available for any assistance they might require. We measure the quality of our service through key indicators such as delivery time, performance of firms, index returns, claims and customer satisfaction. We extend the manufacturers warranty, with technicians trained by our suppliers, and maintain critical spare parts in inventory.
We offer repair services and preventive maintenance.
For instrumental covered by ISO standards, we can provide complete documentation and keeping detailed records.
These areas provide support to sales team. They are responsible for key activities such as finance, documents, accounts and procurement. Manage our warehouses for standard products and hazardous chemicals, organizing storage, packaging, handling and dispatching our products. They let the products come to your lab through our own transport system or third parties.